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Returns & exchange

Refund will be made in the same mode as the payment received i.e. if you paid via net banking, the amount will be directly credited to the same bank account.

Note: If you have paid through Cash on Delivery (COD), the money would be refunded in the form of credit points to your FA Home Store Wallet. You can use the points to make new purchases with us on www.shopfahome.com.

The refund will be done within 7-10 business days once we receive the returned/exchanged item.

Note: Please do not accept any order if seal is broken/unsealed at the time of delivery as such orders will not be accepted if returned.

In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.

In case of an exchange, the product received by you earlier is scheduled for a pick-up with our logistics partners. Meanwhile, the requested product is dispatched within 24 business hours from our warehouse.

How to initiate a return/exchange request:

For registered users:

      Log in to your FA Home account
      Go to your Account Profile page
      Click on ‘Return & Exchange’ on the menu bar
      Click ‘Request New Return/ Exchange’
      Select the order you want to initiate the request for
      Select the product(s) you want to return/exchange
      Select the reason and add any images, if required
      Select Product Delivery Status
      Select Resolution Type
      Give any additional information, if required
      Please read the Return/Exchange Policy and hit agree
      Submit your request

    Post this, you will be taken to the Return/Exchange status page where you will be able to track your request(s) and chat with our support team.

    You may reach out to our support team and view your conversation on the Return/Exchange dashboard of your account. The progress of the same shall also be communicated to you via email on your registered email ID.

    For guest users:

    Drop-in an email to info@shopfahome.com or you can call us at +91 124-4220500. Business hours: Monday to Saturday, from 10 am to 6 pm.

    Please make sure you have the following information mentioned on the email Order number / Email ID / Product name / Pick-up address/ Contact number Our team will get back to you within the next 24-48 business hours.

    Refunds:

    All items purchased from FA Home can be returned for a full refund or exchanged within 30 days from the date of delivery (as recorded by the shipping provider).

    Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service. Once we receive your return, a quality check will be performed on the returned items by our quality team.

    In the case of self-shipped returns, the cost incurred by you will be reimbursed to you towards shipping costs in your bank account. The receipt/invoice of the courier that you send will need to be shared with us via email for our reference. The amount will be refunded post the quality check.

    Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

    A notification with the status of return will be sent you within 48-72 business hours from the date of receiving the item.

    If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

    Incase of self-shipped returns:

    Drop-in an email to info@shopfahome.com or you can call us at +91 124-4220500. Business hours: Monday to Saturday, from 10 am to 6 pm.

    Please make sure you have the following information mentioned on the email Order number / Email ID / Product name / Pick-up address/ Contact number.

    Once you have received a reply, please re-pack the items to be returned with all original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.

    Refer to our Refund policy for the refund process.

    Shipping Address
    FA Home
    Unit 15, Tower 2 DLF Camellias Golf Course Road,
    Gurugram Haryana 122011

    Shipping Policy

    Dispatch

    Our products are shipped from our warehouse within 24-48 business hours of you placing the order.

    Shipping Duration

    Your FA Home product(s) should reach you within 7-10 business days.

    Shipping Charges

    Shipping Charges are Applied

    Prices & Taxes

    The prices you see on our site are inclusive of all taxes and the final amount payable is reflected at the checkout page before you make the payment.

    For more information

    Drop-in an email to info@shopfahome.com or you can call us at +91 124-4220500 Business hours: Monday to Saturday, from 10:00 to 18:00 IST.

    FA Home Wallet

    Each point in your FA Home wallet is worth ₹1.

    These points can only be used by registered users who have created a FA Home account with us. You can use them as a payment mode for your future purchases with us. They have a validity of 1 year from the date they were issued.

    There’s no upper limit of how many points you can redeem per transaction. You may use all your points in one single purchase.

    Your FA Home Wallet has two segments:

    Credit points

    These are the points that you will receive as a refund against any returned orders or as the balance amount for any exchanged order against ‘Cash on Delivery’ purchases made by you.

    For example:

    If you purchase something worth ₹2000 from us via Cash on Delivery and need to return it, you will be refunded that amount as points in your FA Home account.

    In case of an exchange, you may want to swap the initial product worth ₹2000 in exchange for a product worth 1800. Since the initial mode of payment was Cash on Delivery, the difference amount of ₹200 shall be refunded as points in your FA Home account.

    Reward Points

    These are the points that you earn by shopping with us. The more you buy, the more points you collect. These points are credited for purchases made with registered FA Home accounts only.

    For every ₹1000 spent, you earn 30 points.

    It takes 30 days from the date of purchase for these points to reflect in your FA Home account. In case you return the product the reward points will be deducted/not credited to your account.

    Gift Points

        You will be able to view all your available points during check out. The reward points can be used partially or completely.
        Reward points can only be used with pre-paid orders (i.e. paid via net banking/ debit card/ credit card/ Paytm). The cart value remaining after using the reward points can only be paid by an online mode of payment.
        If you are using reward points equal to your cart value ‘No payment option’ will appear as a payment method. Please select that

      For more information:

      Drop-in an email to info@shopfahome.com or you can call us at +91 124-4220500 Business hours: Monday to Saturday, from 10:00 to 18:00 IST.

      Privacy Policy

      FA Home.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on "http:Shopfahome.com" and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

      FA Home.com is a property of FA Home Brands Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at Unit 15, Tower 2 DLF Camellias Golf Course Road, Gurugram Haryana 122011.

      Note: "The practices set forth in this Privacy policy are for only". If you link or purchase our products from other websites, please review their privacy policies, which may be very different.

      Information we collect:

      Contact information

      We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.

      Payment and billing information

      We might collect your billing name, billing address and payment method when you purchase a product. We never collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner PayU.

      Information you post

      We collect information you post in a public space on our website or on a third-party social media site belonging to Shopfahome.com.

      Demographic information

      We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey.

      Additional information

      If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

      We collect information in different ways:

      We collect information directly from you

      We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

      We collect information from you passively

      We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

      We get information about you from third parties

      For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include public information made available by you like your name and email address.

      Use of your personal information:

      We might use your information for the following purposes.

      To contact you

      To confirm a purchase made by you on our website

      To communicate promotional material to you

      To respond to your requests or questions

      To confirm your registration for an event or contest

      To improve our products and services

      To customize your experience with us

      This could include displaying content based upon your preferences. We use information to look at site trends and customer interests.

      We may use information provided by you to make our website and products better. We may combine this information with information we get about you from third parties.

      We use information for security purposes.

      We may use information to protect our company, our customers, or our websites.

      We use information for marketing purposes

      We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us, we'll enroll you in our newsletter.

      We use information to send you transactional communications

      We might send you emails or SMS about your account or product purchase. We use information as otherwise permitted by law.

      Sharing of information with third-parties:

      We will share information with third parties who perform services on our behalf.

      We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

      We may share information if we think we have to in order to comply with the law or to protect ourselves.

      We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

      We may share information with any successor to all or part of our business.

      For example, if part of our business is sold we may give our customer list as part of that transaction.

      We may share your information for reasons not described in this policy.

      We will tell you before we do this.

      Email Opt-Out:

      You can opt out of receiving our marketing emails.

      To stop receiving our promotional emails, please email unsubscribe@shopfahome.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

      Third party sites

      If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

      Updates to this policy

      This Privacy Policy was last updated on 16.10.2015. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

      Jurisdiction

      You unconditionally agree that using this website signifies your assent to FA Home.com's Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website. Any dispute over privacy is subject to this policy and our terms of Use, including limitations on damages. FA Home reserves the right to change the terms of use and this Privacy policy, at any time. Any changes in the policy will be posted and you are expected to know about it. Unless stated otherwise, our current Privacy policy applies to all information that we have about you and your account.

      BEFORE PLACING THE ORDER

      How can I search for items on the website?

      Do you know what it is you are looking for? If yes type the product name or number into the search box at the top of every page and click on the magnifying glass. Or, you can browse through what's available, select a category from the drop downs and on the category pages like ‘Men’ you can select what you want and then narrow your search by:

          Product type
          Size
          Click on ‘Return & Exchange’ on the menu bar
          Colour
          Range
          Price range
          Body Fit

        Found what you want? Add it to your shopping bag and when you're done shopping, follow the instructions to complete your order.

        I am not able to add a garment to the cart

        We’re sorry, the garment might have gone out of stock while you were trying to place the order.

        I am not able to find my size on the website

        The selected garment might be out of stock in your size.

        Can I get more information on a product?

        We try to give as much information as we can about all our products. There's a description section on each product page which has the detailed information of the product and on the material and size. In case you need more information, you can reach out to our customer care team on support@shopfahome.com.

        Where can I find your size guide and care instructions?

        We have our size guides available on most of our product pages. After selecting the product, you will find size guide at the bottom of the page. The care instructions of each product are mentioned in the description section.

        How do I place an order?

        Placing an order on our website is very easy, just follow these steps.

        Step 1

        Click 'add to cart' to place the item you want to buy in your cart.

        Step 2

        Once you have finished shopping, click on the bag icon, on the top right corner to view the items in your cart and to pay. If you're happy with the items in your bag, click 'Checkout'.

        Step 3

        Enter your registered email address and delivery details. You can either checkout as a guest or create a new FA Home account in case you don’t have one. You will then be taken to the Review and Pay page.

        Step 4

        Review and confirm the items in your order.

        Step 5

        Apply your discount code or voucher if you have one in the below field.

        Step 6

        Confirm your payment method.

        Step 7

        Click 'Place order'.

        Step 8

        Please make the payment for your order

        Step 9

        Once the payment is successful. You will be redirected to order confirmation page.

        An email confirmation will be sent to your registered email address to let you know your order details.

        What currencies can I use to place an order?

        We accept payments in INR from customers in India from other countries we accept payments in USD, GBP and Euro.

        I'm having trouble with your website, what should I do?

        If you’re having trouble with the website, we’d suggest you try the following:

        Check your internet connection

        Delete your cookies

        You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us. You can delete your cookies using ‘Tools’ or ‘History’ on your internet browser.

        Restart your browser

        Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

        Update your operating system

        We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

        Contact Us

        If you're still having problems, contact our Customer Care Team on support@shopfahome.com and please include:

            As much detail as you can about the issue.
            Screen shots of any error messages you get.
            Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.).
            What you've done so far to try to resolve it.

          I'm having trouble entering an address on my account, what should I do?

          You can add, remove and update your address details by logging into ‘My Account’ and clicking on ‘Address Book’.

          Once selected, take the following steps:

          Add address

          Click 'add new address' and fill out the required fields. In case your address is too long to fit on to one line, you can use the second line to fill in your full address details.

          Update address

          Select the 'edit' icon in the top right-hand corner. Once selected, you'll be able to update your delivery information, contact number and set an address as your default.

          Whenever you update or add an address, always remember to click 'Save address' so that the new details are ready for you next time you shop.

          Do you have a mobile app that I can use to shop?

          We currently do not have a mobile app, but you can access our website through your mobile phone.

          Do I need to create an account to place an order?

          You don’t necessarily need to create an account to place an order. You can checkout as a guest as well. However, we would request you to create an account as it will help you keep a track of your order, points and save your details for later.

          I am not able to log in into your website. Password is saying invalid.

          In case you don’t remember your password. You can reset your password by clicking on the forgot password. You will receive a link on your email ID. You can set the new password by clicking on the link.

          How can I redeem my credit points?

          You can redeem your credit points by following the below mentioned steps-

              Log into your FA Home Account by using your registered email id and password.
              Select the garments you want to buy and add it to your cart
              Click on the bag icon on the top-right corner to check your mini-cart, if everything seems fine, click on ‘Proceed to checkout’.
              After checkout, you will be asked to review and confirm the payment.
              You will find “Spend your points” section in the mid-section of the review and confirm page.
              Check that box. A new box will come in that section with 0 written by default.
              Enter the number of points which you want to redeem in that box instead of zero and press enter. You can redeem a part of your points or all your points in one go.
              In case the amount payable is Rs 0 after using FA Home credit points, click on place order.
              In case there is an additional amount payable over and above the credit used, you may select any payment option except COD as per your choice and make the payment to complete your order.

            During the Order

            I added a wrong size by mistake.

            You can edit your cart by removing that product and add the required size of the product before proceeding for the checkout.

            I have added few products in the cart but now am unable to proceed for the payment

            We’re sorry you are experiencing an issue on our website. One of the reasons why you are facing this issue could be poor internet connection or the product has gone out of stock.

            Why haven't I received an order confirmation email?

            Check your spam mailbox of your email. If you can’t find our email in spam mailbox as well, your order might be in pending state because of a failed transaction. Our customer care team will reach out to you and help you with the payment link to process the payment.

            Are my details safe when ordering?

            Our customers privacy is of utmost importance to us. Your details are 100% safe with FA Home.

            Can I use more than one promo code on my order?

            You can use only one promo code at a time to make a purchase. You can however use your FA Home credit points along with the promo code to place your order.

            Do you offer a wholesale discount for bulk buying?

            We don’t offer a wholesale discount on bulk purchases. But for B2B orders you can reach out to our customer care team.

            Why I am not able to select COD mode of payment

            In case you are redeeming your FA Home credit points, the COD mode gets automatically disabled.

            After Placing the Order

            How can I get in touch with your customer care team?

            You can reach out to our customer care team on the chat facility on our website or email them on support@shopfahome.com. You can also contact our customer care team on +91 124-4220500. Please keep your order number handy while contacting the team.

            How do I return something to you?

            For Registered Users:

                Log in to your FA Home account
                Go to your Account Profile page
                Click on ‘Return & Exchange’ on the menu bar
                Click ‘Request New Return/ Exchange’
                Select the order you want to initiate the request for
                Select the product(s) you want to return/exchange
                Select the product(s) you want to return/exchange
                Select the reason and add any images, if required
                Select Product Delivery Status
                Select Resolution Type
                Give any additional information, if required
                Please read the Return/Exchange Policy carefully and click agree
                Submit your request
                Post this, you will be taken to the Return/Exchange status page where you will be able to track your request(s) and chat with our support team.
                You will also receive an email on your registered id confirming the request.

              For Guest Users:

              Drop-in an email to info@shopfahome.com or you can call us at +91 124-4220500. Business hours: Monday to Saturday, from 10 am to 6 pm.

              Please make sure you have the following information mentioned in your email -

                  Order number
                  Product name
                  Pick-up address
                  Contact details

                Our team will get back to you within the next 24-48 business hours.

                What happens if I'm not in when my order arrives?

                When the delivery person will reach your address, he will call you. In case you are not available, you can ask one of the trusted person to receive the order. In case no one is available, you ask the delivery person to reschedule.

                I've cancelled my order - when will my money be available again?

                We initiate the refund against a cancelled order on the same day. It usually takes 5 – 6 working days for the amount to reflect in your account.

                Can I return an item for an exchange instead of a refund?

                You can exchange a garment you purchased for any other garment of your liking from the website. You will need to send the purchased garment to our team in the unused and unwashed condition; and returned with original packaging and tags in place. Items without tags and marks will not be accepted.

                Once we have received your package, you can inform our customer care team regarding the garment you want to purchase, they will help with placing the order. In case, the selected item is of higher value than the returned garment you will have to pay a differential amount.

                I’ve received a defected item, what should I do?

                We are sorry you have received a defected item from us. As soon as you discover the defect, please contact our Customer Care team. Please keep the following handy-

                  The order number
                  The faulty item's name and number
                  A description of the fault (image optional)

                I've received an incorrect item, what should I do?

                We are sorry you have received an incorrect item from us. As soon as you discover the issue, please contact our Customer Care team. Please keep the following handy-

                  The order number
                  The incorrect item's name and number
                  Name of the original item which is missing from the order

                I'm missing an item from my order, what should I do?

                We are sorry you have received an incomplete order from us. As soon as you discover the issue, please contact our Customer Care team. Please keep the following handy-

                  The order number
                  The missing item's name

                What should I do if my order hasn't been delivered yet?

                Check the estimated delivery date on your order confirmation email. Kindly wait till the mentioned date for your order to arrive.

                You can also track the status of your order online by logging into ‘My Account’ on our website. Your tracking link will be able to provide up to date information on the status of your order.

                If your estimated delivery date has passed and you haven’t received your order, contact our Customer Care team.

                Garment color is different from the website

                Garment color can sometimes vary due to different screen resolutions or photography lights.

                Can I choose a specific time or day for my delivery?

                Kindly get in touch with our customer care team regarding the specific time or day you need the delivery on. We will try our best to dispatch the garments accordingly.

                Have you received my returned items?

                You may contact our customer care team and they will help you with the tracking details of the reverse pickup.

                What is your International Returns Policy?

                We accept all international returns within 30 days of the delivery. You will need to courier the merchandise to our warehouse and we will refund the courier expense along with the amount of the returned merchandise.

                I have got some credit points against the return of my previous order, now I am not able to see those points

                You can view your FA Home credit points by logging into ‘My Account’ using your registered email id and password. You will find the available credit points in your account dashboard.

                Can I return a garment I purchased online at your store or vice-a-versa?

                Currently we don’t allow online purchases to be returned/exchanged at the store or store purchases be returned/exchanged online.

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                Shipping

                • Complimentary ground shipping within 7 to 10 business days
                • In-store collection available within 7 to 10 business days
                • Next-day and Express delivery options also available
                • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
                • See the delivery FAQs for details on shipping methods, costs and delivery times

                Returns And Exchanges

                • Easy and complimentary, within 14 days
                • See conditions and procedure in our return FAQs

                Thanks for contacting us. We'll get back to you as soon as possible.

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